We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer returns and refunds subject to the following terms and conditions:

Returns

If you wish to return an item, please contact us here or email us at info@safariworld.com.au within 7 days of receiving your order to request a return authorization. You may contact us by our email, or through our website’s contact form. Please provide your order number and the reason for the return.

Once we receive your request, we will provide you with instructions on how to return the item. Please note that the item must be returned in its original condition, with all tags and packaging intact. You are responsible for the cost of shipping the item back to us, unless the item is defective or damaged.

Refunds

Once we receive the returned item, we will inspect it to ensure that it meets our return policy requirements. If the item is in its original condition, we will issue a refund to your original payment method within 7 days of receiving the item. Please note that shipping costs are non-refundable.

If the item is defective or damaged, please contact us within 14 days of receiving the item to request a refund or exchange. We will provide you with instructions on how to return the item, and we will cover the cost of shipping the item back to us.

Exchanges

If you wish to exchange an item please contact us here within 14 days of receiving your order to request an exchange. You may contact us by email info@safariworld.com.au, or through our website’s contact form. Please provide your order number and the reason for the exchange.

Once we receive your request, we will provide you with instructions on how to exchange the item. Please note that the item must be returned in its original condition, with all tags and packaging intact. You are responsible for the cost of shipping the item back to us, unless the item is defective or damaged. We will cover the cost of shipping the replacement item to you.